CLAIMS FAQ
Here you'll find answers to some frequently asked questions
about filing a claim, the claim process and basic claim terminology.
Claims Mission Statement
CoverageX believes in giving customers the most attentive service possible. We do not pass your claims to a third party to get adjudicated. When you buy a policy from us you can know that we will take care of you from start to finish. Don’t let other companies route you to other numbers just to wait on hold for 30 minutes or more. Let our highly trained administration team make this process as simple and stress-free as possible. his industry, including the largest by volume, only
market their coverage plans. They don’t actually directly service claims, nor have authority over the third party company they broker the business to that actually does.
If your vehicle is broken down please call roadside assistance at 800-209-3387. If in working condition, take your vehicle to the nearest ASE Certified Mechanic.
All coverage options may file a claim 30 days from date of purchase or 1,000 additional miles from starting odometer. If you are unsure if you are past your review period, please feel free to call customer service 800-220-8278 so someone may assist you.
Please call our customer service number to inquire about your claim 800-209-3387.
In the event of a breakdown stop operating the vehicle immediately and call our roadside number at 800-220-8278. They will take it to the nearest ASE Certified Mechanic.
Call in to the customer service line and alert them that you are taking out a rental. Make sure to keep the receipt of your rental car payment as our policy for rentals is reimbursement. Rental car coverage is subject to claim authorization and plan-specific limitations, please refer to your plan booklet for more info.
No! Your premium will never increase no matter how many claims are filed.
Once a claim is approved you pay a one time deductible and we handle the rest!
Repair payments are paid directly to the mechanic, no need to wait for a reimbursement on your account.
WATCH YOUR SAVINGS ADD UP.
With our concierge level customer service we are here to make sure you don’t overpay on home and auto repairs. Working alongside our expert repair network you can trust that you are in the good hands of The Coverage Experts. Call us when the unexpected occurs, so you can get back to what matters most.
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CoverageX is a premier service contract provider with one thing in focus: being the best version of ourselves in service to our customers. When it comes to coverage, we are bold enough and proud enough to say we are in a class of our own – but you don’t need to take our word for it, enroll with CoverageX today or see what our customers have to say about us.